TOBY DIGITAL
STUDIO
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02 / ENQUIRY ASSISTANTS · SINGAPORE

Every enquiry
A clearer next step

An enquiry assistant helps your team sort incoming requests, identify missing information and decide what to do next. We design the workflow around your services and approval rules.

FROM THE STUDIOACTUAL SCREEN
Toby Digital Studio enquiry demo showing a sample request and recommended next action
Working studio prototype · Rules-based · No live AI

Who it’s for

For service businesses handling new enquiries through forms, email or spreadsheets, where replies and follow-ups need a consistent review process.

01

Capture

Keep the request and business context together.

02

Recommend

Ask for details, suggest a conversation or flag human review.

03

Approve

Review the reason and edit the proposed reply before acting.

THE WORKING EXAMPLE

See the idea
at work.

The enquiry desk accepts fictional requests, applies local rules and prepares a reply for review. Try a vague request, a well-defined enquiry and a sensitive or urgent request to see the recommendation change.

BEFORE WE BEGIN

A few useful answers

Can it send replies automatically?

The demo lets you review and approve a sample reply; it sends nothing. For a client system, we would agree which acknowledgements can be automatic and which replies need approval.

Can it connect to our existing tools?

We first check the tools you use, their available APIs, permissions and provider fees. Email, messaging and CRM connections are scoped individually; the demo does not prove compatibility with every platform.

What affects the cost?

The number of enquiry channels, review rules, staff roles, integrations and any AI usage affect the scope. Share your current process so we can assess it before quoting.

START WITH YOUR PROCESS

Let’s discuss
your project.

Tell us what you need. We’ll review the fit and discuss scope, timing and price with you.

Discuss a project