Capture
Keep the request and business context together.
TOBY DIGITAL02 / ENQUIRY ASSISTANTS · SINGAPORE
An enquiry assistant helps your team sort incoming requests, identify missing information and decide what to do next. We design the workflow around your services and approval rules.

For service businesses handling new enquiries through forms, email or spreadsheets, where replies and follow-ups need a consistent review process.
Keep the request and business context together.
Ask for details, suggest a conversation or flag human review.
Review the reason and edit the proposed reply before acting.
THE WORKING EXAMPLE
The enquiry desk accepts fictional requests, applies local rules and prepares a reply for review. Try a vague request, a well-defined enquiry and a sensitive or urgent request to see the recommendation change.
BEFORE WE BEGIN
The demo lets you review and approve a sample reply; it sends nothing. For a client system, we would agree which acknowledgements can be automatic and which replies need approval.
We first check the tools you use, their available APIs, permissions and provider fees. Email, messaging and CRM connections are scoped individually; the demo does not prove compatibility with every platform.
The number of enquiry channels, review rules, staff roles, integrations and any AI usage affect the scope. Share your current process so we can assess it before quoting.
START WITH YOUR PROCESS
Tell us what you need. We’ll review the fit and discuss scope, timing and price with you.
Discuss a project